Archive of posts - It & Operation Guides

Service Blueprint vs Journey Map: Key Differences and Similarities 07 July 2025 | 5 min read
Service Blueprint vs Journey Map: Key Differences and Similarities

What Are Service Blueprints A service blueprint is a visual tool that shows how a service is delivered—from what the customer experiences to the behind-the-scenes processes that support it. It breaks down each step of the service, including what the customer does, what employees do (both seen and unseen), and the internal systems involved.